Shipping policy
SHIPPING POLICY
DELIVERY TIMEFRAMES
DOMESTIC DELIVERY (UNITED KINGDOM)
-
Standard delivery: 5-10 working days from order confirmation and payment
INTERNATIONAL DELIVERY
- European Union: 7-14 working days
- USA, Canada, Australia: 10-21 working days
- Other countries: 14-28 working days
Please note: Delivery times may be extended due to external factors beyond our control, such as:
- Supplier delays
- Weather conditions
- Peak periods of high volume (holidays, sales)
- Customs procedures and border controls (particularly post-Brexit)
- Customs inspections
- Emergency situations (strikes, pandemic, etc.)
- Time zone differences and public holidays in destination countries
DELIVERY AREAS
DOMESTIC DELIVERY (UNITED KINGDOM)
We deliver throughout the United Kingdom (England, Scotland, Wales, Northern Ireland) via reputable courier services.
INTERNATIONAL DELIVERY
We ship to European Union countries and selected countries worldwide:
- Europe: Germany, France, Italy, Spain, Czech Republic, Slovakia, Hungary, Lithuania, Latvia, Estonia, Sweden, Norway, Denmark, Finland, Belgium, Netherlands, Austria, Switzerland, Poland
- Other countries: USA, Canada, Australia, New Zealand
- Other countries upon request - please contact us
SHIPPING COSTS
UNITED KINGDOM
- Free delivery on orders over £100
- Standard delivery - £5.99 for orders under £100
EUROPEAN UNION
- Free delivery on orders over £100
- Standard delivery - £5.99 for orders under £100
OTHER COUNTRIES (USA, Canada, Australia)
- Free delivery on orders over £100
- Standard delivery - £5.99 for orders under £100
ORDER PROCESSING
- Order confirmation - within 24 hours of placement
- Preparation for shipping - 1-2 working days
- Handover to courier - within 3 working days
- Transit - 2-7 working days depending on location
PARCEL TRACKING
Once your order is handed over to the courier, you will receive:
- Parcel tracking number
- Link to track delivery status
- SMS notification about approaching delivery
CUSTOMS AND TAXES (INTERNATIONAL DELIVERY)
EUROPEAN UNION
- Additional customs duties and VAT may be charged by EU countries in accordance with local post-Brexit regulations
- Customer is responsible for all additional customs and tax charges
- Parcel may be held until charges are settled
OTHER COUNTRIES (USA, Canada, Australia, etc.)
- Possible additional customs duties, VAT and import taxes
- Customer bears full responsibility for additional charges
- Parcel may be held by customs until charges are settled
Important: As a post-Brexit UK company, we are not responsible for additional customs duties, VAT or import taxes in destination countries, including EU countries. All such charges are the recipient's responsibility and may vary significantly depending on the country and parcel value.
PARCEL DELIVERY
DOMESTIC DELIVERY (UNITED KINGDOM)
- Parcels delivered Monday to Friday 8:00-18:00
- Saturday (express delivery): 9:00-17:00
- Courier will attempt 2-3 delivery attempts
- If absent, parcel will go to nearest collection point (Post Office, depot)
INTERNATIONAL DELIVERY
- Delivery hours according to local courier standards
- Number of delivery attempts may vary by country
- If absent, parcel may go to collection point or post office
- Additional charges for redelivery may be applied by local courier
DELIVERY DELAYS
In case of delays:
- We will inform you immediately of the new expected timeframe
- You may cancel your order and receive a full refund
- We are not responsible for delays caused by external factors
DELIVERY ISSUES
For delivery problems, please contact us:
- Email: banachiewiczizabela@gmail.com
- Phone: 00447716507
- Hours: Mon-Fri 9:00-17:00 GMT
DAMAGE AND MISSING ITEMS
- Check your parcel in the courier's presence
- For damage or missing items, contact us within 48 hours
- Include photos of damaged product or packaging
- We will provide replacement or refund
RETURNS AND COMPLAINTS
For detailed return information, please see our [Returns Policy].
CONTACT DETAILS
- Phone: +447716507555
- Address:108 Wood lane,West Bromwich,B70 9PX]